Social Media Content Workflow for B2B Social Marketing Strategies

One reaction I’ve noticed while performing social media assessments and giving social marketing strategy presentations to prospective clients is the worry in their eyes when the discussion comes to creating content for a multitude of online social media distribution channels.

B2B companies that already have a fairly well-defined traditional marketing group think a particular way, so it’s important to align your thinking with their current focus on product announcement dates, press releases, white papers, conferences, and so forth. If you can position your social media strategy to align with what they already know, you’re more likely to get them thinking about what’s possible instead of putting up roadblocks. All too often their worrying comes after you explain ‘how and why’ to use a variety of social media channels like Twitter (micro-blogging), blogging, audio and video podcasting, and various RSS tools to help with Internet visibility (and engagement, if they have a social networking site already or plan one soon).

One of their concerns is how in the world will they come up with content for all those channels (not to mention, who’s going to do that) and another is when to use all those social media channels of distribution. I have a simple way that gets folks enrolled.

A traditional marketing person’s ‘style’ of thinking is often calendar-based, meaning they look at least 6-12 months out (especially given they have a yearly budget to spend). I suggest that they consider two ‘types’ of content workflow, one that somewhat synchronizes with the scheduled marketing events for the year, and the other being more asynchronous, to fill in the gaps. Big waves and little waves, I call them.

The big waves utilize variations of existing content to repurpose and retransmit the news about the product release/update into your blog, Twitter, and one or more audio/video podcasts (either at your site or ‘with’ others who podcast about your products to their audience).

A specific scenario might be: Collaborate with the Product Marketing manager who knows everything about the product to get the typical white paper that is such a part of traditional B2B marketing efforts. Think about the subtopics discussed in that white paper and write one or more blog articles which relate to, and link to, the white paper. Consider some creative way to write short, text-based interviews with the white papers’ author(s) or related industry experts. This is a great way to start and gives you a segue from yammering on about the technical nature of the product to actually focusing on how ‘users’ are adopting the product. Keeping a keen eye on comments and emails will guide you in the direction to take those blog articles.

And remember, every time you blog also post a Twitter note about the blog(s) and, where appropriate, mention the availability of that white paper with a URL to it.

Next, schedule an audio or video podcast on the product (or service) release. Just have a conversation about the product, not a word-for-word redo of the white paper. Think about how Robert Scoble does his interviews with product managers and CEOs of smaller companies. It’s just 10-20 minutes and they talk about topics relevant to the product and how it makes life easier for the customer in some fashion. You will, of course, post a short blog article with a summary of the podcast and a link to it, as well as a Twitter with a URL to the podcast and/or blog article.

An important strategy to keep in mind: Whether you’re doing podcasts yourself or with a outside vendor, make certain they show up well in the search engines. Make sure the RSS feed is syndicated to all the major RSS aggregators so you get maximize visibility of that content. If you’re expecting a lot of traffic and comments you may want to configure a ROOM in Friendfeed.com or some other tool for monitoring the comments.

The idea here is to post content that’s fairly synchronous with your existing marketing activities. I say ‘fairly synchronous’ because it’s critical that the posts be thoughtfully timed. There are often reasons to post slightly before or slightly after the event. For example, traditional marketing activities include real-world social events you attend, like mixers, conferences and so forth, that are planned for the year. These are always good opportunities to blog, Twitter, post pictures, capture short videos and so forth, all aligned with your existing calendar of activities.

Now for the little waves of social media content. Just think of these as ’salt and pepper’ to keep alive the listener’s ear. If you already have one or two posts regularly coming from your big-wave planned marketing activities, then you might not see the need to sprinkle in little-wave blog posts and Twitters. But if your product release dates are, say, once a month or less, then you’ll want to find ways to talk about what’s going on in the industry, find out what other bloggers are saying about your product or company (setting up a custom room in FriendFeed may help here) and repost the ones that have some bearing on the product, especially those that mention creative ways to use your products and services.

As an aside, give the following a read for helpful hints in Tweeting news about your company.

Keep in mind that anyone who is reading RSS feeds like blogs and Twitter is reading a number of them at once. They are often scanning for news of interest and, at times, resending what they find to others. Regardless of how often you post for your company, make it educational, directly useful and/or highly interesting. If you don’t have anything that day or that week, breathe, relax and focus on when you will have something. I know that the mantra is post often and be regular, but I don’t think that’s all that useful, especially for B2B-type companies to be that stringent. It’s better to focus on quality of what you’re creating versus quantity. This isn’t a race it’s about educating and engaging with others and this is what will get their attention so you’re remembered.

If you have any questions or have a different opinion, be sure to let me know.

Tom